I am delighted to provide this commercial reference for Smart Cleaning Solutions… Our relationship stems over 4 years…[they] look after the day to day cleaning requirements of our six facilities… they put our well-being first and there is 100% focus on maintaining our satisfaction…From the dedicate infectious control/outbreak team, to their accredited preparation detailing service and then the weekly and monthly audit system of both our facility and their staffs performance, we feel nothing is left to chance… We have always passed our accreditation’s with flying colours with auditors even commenting on how impressed they were with our service provider. I have every confidence in recommending Smart to any aged care facility looking for a professional and pleasurable cleaning experience.
Medical & Aged Care Group
The G8 group is a national childcare services organisation that operates in most states of Australia with over 400+ childcare centres nationally under its banner. Our initial interest in cleaning services was for some sites in South Australia… Since then, Smart Cleaning Solutions has expanded their services with the group to clean around 50+ centre’s in Victoria and South Australia and we are currently looking to further expand that into New South Wales and Queensland. We have noticed a significant increase in the standard of our centres and regularly receive positive feedback from our staff and customers about the standard of cleaning and attention to detail. …The regular inspection visits to each site performed weekly by a dedicated account manager for the group is something that sets Smart Clean apart, and helps us achieve high and consistent standards of hygiene across all sites. We could not recommend them higher.
We have been absolutely delighted with the service, professionalism and communication we receive from Smart Cleaning Solutions… The need to make a change to our cleaning required a lot of thought as we have not had the best of experiences in the past with outsourcing… [But] with their personal touch, attention to detail coupled with a great account management… we know that our well being and the presentation of the facility is always put first. Their whole team, right down from senior management, to account managers, site supervisor, houseman and housekeepers seem to exuberate this same passion. Our hotel is cleaner now then it’s ever been, which is the bottom line of what we wanted to achieve. So if you’re looking to outsource to a company that delivers on their promises .., then I have every confidence in recommending Smart Cleaning Solutions to you.
After several months of witnessing first hand the service offered by the Smart team in our venue, I also engaged them to look after our daily housekeeping for the 23 motel rooms that we also operate. We had experienced very much mixed performances with contracting especially over the weekends but Smart have provided us with a cost effective and trouble free solution to our housekeeping over the entire 7 day week… They are well trained and well supervised and we now have positive feedback from our clients over weekends… Over the past 18 months I can say with conviction that they have delivered on our expectations and have maintained our venue at a consistently high standard…. I have absolutely no hesitation in providing this reference for Smart Cleaning Solutions and I look forward to continuing to work with them into the future.
The professionalism of Smart Cleaning Solutions has been great…The feedback we have received from our centre directors, Area Managers and the families in our services has been very positive. … One thing that stands out with Smart Clean is their regular weekly inspections visits to each site by an account manager. …It showed me that they really cared about providing a high level of service … Customer service is something that Smart Clean does really well. They understand the importance of cleanliness in this industry and appreciate the high level of hygiene we expect. I could not recommend them higher for your consideration.
Since coming onsite Smart Cleaning Solutions has been able to contribute to the improved presentation and cleanliness of our venues with comments received from regular visitors within the first week of operations.… Communications between Tennis World staff and Smart Cleaning Solutions has always been positive at all levels…If issues have been raised from time to time their response as always been swift action to keep satisfaction levels high… Their professionalism communication and commitment to high quality outcomes has led to a positive working relationship and great customer experiences at our sites
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