The Best Office & Commercial Cleaning Service in Australia

Every contract cleaning company claims to be ‘the best’. But at Smart Cleaning Solutions, we prove it. How? By providing GPS validated records of time, attendance and complete audits of all cleaning on your site via our SMART CONNECT client portal. Imagine accessing fully audited records of all the commercial cleaning done on your site, on demand. And with offices in Melbourne, Sydney, Adelaide, Brisbane, Perth, Hobart, Launceston, Canberra & Darwin, you can now correlated proof of service records against state and federal compliance obligations in management reports, for all of your properties, nationwide.

What is SMART CONNECT?

SMART CONNECT is the antidote to unreliable cleaning. It’s the result of 14 years of focus on continuous improvement and has been designed to prevent every possible breakdown in a commercial cleaning process. Our own triple ISO certified, IPro compliant, CM3 certified cleaning management system, SMART CONNECT enables us to deliver the most transparent and accountable commercial cleaning service in Australia.

How SMART CONNECT Resolves Known Problems With Commercial Cleaning Systems

Since our inception in 2009 we have had thousands of meetings with clients and meticulously recorded every complaint people have with Commercial Cleaners. Here’s the top 5. Chances are, you’re reading this now because you’re experiencing at least one of them

1. Cleaners are often late and sometimes don’t show up at all
2. Agreed periodical cleaning tasks never get done
3. Maintenance issues are constantly overlooked and not reported
4. We never know who is cleaning our site or who to contact about issues
5. We have a communications book to report issues but it’s never used.

How would you like to never have to experience any of these issues again?

Here's What it Looks Like To NEVER Have Problems With Commercial Cleaners Again...

Imagine This…

Every day our uniformed, police checked, fully vaccinated cleaners arrive on site and login to Smart Connect. The system tracks time and attendance and displays the specific cleaning tasks the cleaner needs to perform. These correlate with the agreed cleaning schedule you and your account manager signed off on.

Cleaners then get to work, checking off each task as it’s completed, all of which are time, date & GPS location stamped, then uploaded via the cloud where data can be viewed in the Smart Connect portal. And so you can have 100% confidence in the integrity of all the data in the system, if a cleaner is not on site, the GPS parameters block system access, which makes fraudulent off site data entry impossible.

If an emergency or unexpected issue arises, you can instantly message the cleaners on site – or leave a message for your account manager – and get a reply inside our guaranteed response time. If you have a COVID 19 or infectious disease outbreak, we can respond with a specialist decontamination clean at very short notice. We take care of everything!

Finally, imagine ‘logging in’ to your Smart Connect management portal to check or print out reports. You can now mine key insights and provide compliance and governance reports from a fully audited, GPS validated, time and date stamped database. Everything you need is at your fingertips. We can even upgrade our service to include management of all your asset and body corporate maintenance issues.

Our Unrivalled Commercial Cleaning Service Features

A single dedicated contact who is 100% responsible for your satisfaction
Cloud based time & attendance reporting of cleaners and maintenance staff
Instant messaging to dedicated on site cleaners for feedback & emergency service requests
Online access to fully transparent audit logs of daily cleans
Geo fenced; GPS validated data entry to ensure accurate & reliable data
Fast deployment of decontamination strategies to deal with COVID 19 outbreaks
Guaranteed contracted response time to incidents
Weekly Management check ins
Monthly Site Audits
Fully screened, COVID vaccinated & police checked staff.
20 million dollar public liability policy
Fully compliant employment contracts (all relevant state and federal laws)
All statutory documentation like WSE, MDS, GHS & OHS viewable within your client portal
ISO 14001 Environmental Management systems
ISO 9001:2015 Quality Management Systems
ISO 45001:2018 Occupational Health & Safety systems

Reliable, Measurable, Servicing of all your contracted service requirements

Smart Cleaning Solutions is a subsidiary of SCS Group, our broader property management offering. And when you have experienced how our superior cleaning services helps you run your day to day business, we can expand our relationship by offering integrated management of all your contracted service requirements, from a single, accountable point of contact, offering the same smart reporting systems that make our Cleaning Company so sought after.

Industry Specific Commercial Cleaning Services

School Cleaning
Office Cleaning
Hotel Housekeeping & Accommodation Cleaning
Pubs, Clubs and Hospitality
Childcare Cleaning
Aged Care Cleaning
Medical Facilities Cleaning
Gymnasium Cleaning
Body Corporate Cleaning
Government and Council Facilities Cleaning
Sports Club & Aquatic Centre Cleaning
Industrial & Factory Cleaning

Specialist Commercial & Office Cleaning Services

As well as taking care of your daily cleaning schedule, we can provide specialist, cleaning services for weekly, monthly or less frequent tasks such as:

Window cleaning
Carpet & Upholstery cleaning
Tile and Grout cleaning
Pressure cleaning of hard surfaces
Rejuvenation of Hard Floor Surfaces
Commercial kitchen deep cleans
Steam Cleaning
Graffiti removal
Covid 19 Decontamination Cleaning
Gastro outbreak decontamination cleans

FREQUENTLY ASKED QUESTIONS

How Quickly Can You Deal with a COVID-19 Emergency?

Same Day Emergency Response We have invested heavily in the latest cleaning technologies to ensure we can deliver cleaning decontamination services to the highest level, as fast as possible. We follow strict decontamination procedures designed to contain any viral outbreaks very quickly, with the least amount of impact, across your business.

Upon notified of a COVID-19 outbreak, we will commence a COVID cleaning on the same day or the next clean. Our first focus is containment and elimination of infectious surfaces. We seal off infected areas and carry out deep cleaning of all surfaces, plus disinfecting the air in the room, to bring the contamination under control.

To do this We have invested heavily in outbreak control technology and can deploy electrosratic & UV sanistising units to rapidly disinfect all areas in a room, even hard to reach spaces.

Once the environment has been contained and COVID cleaned, we remove all waste safely and dispose it as clinical waste. This keeps the whole area clean and infection free.

How do we Contact you if there is an Emergency Cleaning Requirement?

24/7 SMART CONNECT EMERGENCY RESPONSE Emergency response can be triggered within our SMART CONNECT app at any time, day or night. Alternatively you can also call or SMS your dedicated account manager. Our account managers are responsive and can trigger an emergency response clean for you in very short time. Each sistuation is different, but with our extensive experience, you can be sure that we will deploy the appropriate cleaning actions, depending on the nature of the emergency.

What’s the Difference Between Commercial Cleaning & Regular Cleaning?

Commercial Cleaning V’s Regular Cleaning Regular cleaning is domestic cleaning, i.e. cleaning houses, flats, apartments and the like. You could call it home cleaning.

Commercial Cleaning is the cleaning of business premises, things like offices, hospitality cleaning, facilities cleaning, factory cleaning & industrial cleaning.

As well as a difference in the sites cleaned, commercial cleaning requires the use of specialist cleaning equiptment and chemicals. Because of the sensative nature of workplaces, wherever it is possible, we like to prioritise the use of green products to keep your staff safe. Any commercial cleaner nowdays should have an ISO 14000 certification.This gives employers peace of mind that the health and wellbeing of their staff and your work environment is not jeapordised by the use of dangerous cleaning chemicals.

Commercial cleaning also calls for specialist cleaning proceedures, for instance sterile cleaning in Medical centeres and hospitals, or infectious disease outbreak cleaning, as was the case in the recent COVID – 19 pandemic.

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