Our Customers love Us
The G8 group is a national childcare services organisation that operates in most states of Australia with over 400+ childcare centres nationally under its banner. Our initial interest in cleaning services was for some sites in South Australia. Since then, Smart Cleaning Solutions has expanded their services with the group to clean around 50+ centres in Victoria and South Australia and we are currently looking to further expand that into New South Wales, commercial cleaning in Sydney, and Queensland. We have noticed a significant increase in the standard of our centres and regularly receive positive feedback from our staff and customers about the standard of cleaning and attention to detail. The regular inspection visits to each site performed weekly by a dedicated account manager for the group is something that sets Smart Clean apart, and helps us achieve high and consistent standards of hygiene across all sites. We could not recommend them higher.
Since coming onsite Smart Cleaning Solutions has been able to contribute to the improved presentation and cleanliness of our venues with comments received from regular visitors within the first week of operations. Communications between Tennis World staff and Smart Cleaning Solutions has always been positive at all levels. If issues have been raised from time to time their response has always been swift action to keep satisfaction levels high. Their professionalism, communication and commitment to high quality outcomes has led to a positive working relationship and great customer experiences at our sites.
I am delighted to provide this commercial reference for Smart Cleaning Solutions. Our relationship stems over 4 years. They look after the day to day cleaning requirements of our six facilities, they put our well-being first and there is 100% focus on maintaining our satisfaction … From the dedicate infectious control/outbreak team, to their accredited preparation detailing service and then the weekly and monthly audit system of both our facility and their staffs performance, we feel nothing is left to chance. We have always passed our accreditation’s with flying colours with auditors even commenting on how impressed they were with our service provider. I have every confidence in recommending Smart to any aged care facilty looking for a professional and pleasurable cleaning experience.
We have been absolutely delighted with the service, professionalism and communication we receive from Smart Cleaning Solutions. The need to make a change to our cleaning required a lot of thought as we have not had the best of experiences in the past with outsourcing, [But] with their personal touch, attention to detail coupled with a great account management, we know that our well being and the presentation of the facility is always put first. Their whole team, right down from senior management, to account managers, site supervisor, houseman and housekeepers seem to exuberate this same passion. Our hotel is cleaner now than it’s ever been, which is the bottom line of what we wanted to achieve. So if you’re looking to outsource to a company that delivers on their promises, then I have every confidence in recommending Smart Cleaning Solutions to you.
As an organisation we rely heavily on making sure the appearance of numerous venues are always at their best. From the first day that Smart Cleaning took over I noticed an immediate improvement to not only the quality of service, but also in the level of communication and support provided. they are professional, well trained, and well supervised and we now have positive feedback from our clients, which was not always the case previously.
I can certainly say with conviction that they have consistently maintained the venue to a high standard. I have absolutely no hesitation in providing this reference for Smart Cleaning Solutions and I look forward to continuing to work with them into the future.
